When it comes to expectations of the customer, library patrons are really no different than other customers. Evans and Alire (2013) sum it up in four points when they state that customers expect “to get what they want, when they want it, at a cost that is acceptable to them, and delivered in a way … Continue reading It’s a Library—What Do You Expect?
Defining success is an important and ever-developing process for many people. Two articles particularly come to mind for me which discuss this (Nishi, 2014; Groysberg and Abrahams, 2014). Nishi (2014) emphasizes that thinking for oneself is a key to defining success for oneself: if you never stop to reflect on where you want to go … Continue reading Suit Yourself: Defining and Redefining Success